Shipping Policy

This policy applies to physical products purchased from the Tattoos By Charlene online shop. Tattoos, piercings, bookings and studio services are not shipped and are handled through their own booking process.

Processing & Handmade Manufacturing Time

Orders are processed after payment is successfully received and any required order verification is complete. Some products, especially handmade GiGi's Little Lovelies items, may require manufacturing or preparation time before dispatch. Manufacturing/processing time is separate from delivery time. Please allow the applicable manufacturing time stated on the product or communicated with your order before dispatch.

Processing times may vary depending on product availability, weekends, public holidays, promotions and unusually high order volumes.

Out-of-Stock & Made-to-Order Items

Where an item is configured to continue selling after inventory reaches zero, customers may still place an order. This means the product may need to be made, replenished or otherwise prepared before dispatch. Placing an order does not mean the item is physically in stock at that moment.

Delivery estimates

Delivery estimates shown at checkout or communicated with your order are estimates rather than guarantees unless a specific delivery commitment has been expressly agreed. If a delay becomes unavoidable or material, we will communicate with you where required.

Shipping charges

Shipping charges are calculated or communicated according to the delivery option selected for the order. Additional charges may apply where a delivery location requires a special service or where the customer requests an alternative arrangement.

Delivery address

Please provide a complete and accurate delivery address and contact number. Delays caused by an incorrect or incomplete address may occur. We may contact you where delivery information needs clarification.

Undelivered or damaged parcels

If a parcel arrives damaged, appears tampered with, or does not arrive within a reasonable period, contact us promptly with your order number and relevant photographs or tracking information. We will assist with the courier or delivery process and assess the appropriate remedy.

Tracking

Where tracking is available, tracking details will be supplied through the contact details provided with the order.

Consumer rights

Nothing in this policy limits statutory rights relating to online transactions, delivery, defective goods, cancellations or refunds.