Refund Policy

Refunds are handled fairly and in accordance with applicable South African consumer law. Nothing in this policy is intended to remove or limit a consumer right that cannot lawfully be excluded.

When a refund may apply

A refund may be available where an eligible product is returned under an applicable return right, where a product is defective or unsafe and a refund is the appropriate remedy, where the wrong product was supplied and cannot reasonably be replaced, or where another refund entitlement applies by law.

Change-of-mind refunds

Where a change-of-mind cancellation or return is permitted by law, any applicable statutory requirements regarding timing, return costs and refund processing will apply. Any voluntary change-of-mind refund offered by us outside those rights will be subject to the eligibility requirements communicated for the order.

Tattoo and piercing services

Tattoo and piercing services are bespoke services. A client cannot demand a refund simply because they later change their mind about an approved design, placement or aesthetic preference. This does not remove any legal remedy that may apply if a service was not performed to the required standard.

Deposits and booking payments

Booking deposits and design-related payments are generally non-refundable under our booking terms once work or appointment capacity has been reserved, subject to any rights that apply in the specific circumstances.

Refund method and timing

Approved refunds will normally be processed to the original payment method where practical. The time for the funds to reflect can depend on the payment provider, bank or payment platform after the refund has been processed by us.

Requesting a refund

Please contact us with your order or booking details and the reason for the request. We may request information or photographs needed to assess the request.