Exchange Policy

For physical products bought from our online shop, we may offer an exchange where the product is eligible and the requested replacement is available. This policy does not limit any statutory consumer rights.

Change-of-mind exchanges

Change-of-mind exchanges are considered only for products that are unused, unopened where applicable, undamaged and in resalable condition, and that are returned within the period communicated for the order. Any price difference must be settled before the replacement is dispatched or supplied.

Defective or incorrect products

If the product is defective, unsafe, of poor quality, or incorrect, contact us before returning it. We will assess the issue and provide the remedy required by applicable law, which may include replacement or refund.

Hygiene-sensitive products

Opened or used hygiene-sensitive products may not qualify for a voluntary change-of-mind exchange, but statutory remedies for defective or unsafe goods remain unaffected.

Jewellery

Jewellery that has been worn, altered, fitted, personalised or otherwise used may not be eligible for a voluntary change-of-mind exchange. This does not affect statutory rights concerning defective, unsafe or incorrectly supplied goods.

How to arrange an exchange

Contact us first with your order number and the reason for the exchange. We will confirm whether the item qualifies and provide return instructions before you send it back.